FAQ’s

Frequently Asked Questions

How can I check the status of my order?

If you would like to check the status of your order, click on “My Account” at the top of the page to log into your account. Choose the “Order History” tab. You will receive a tracking number when your order has shipped. If you do not see a tracking number you can email customerservice@freemanoutfitters.com with your order number and we will get it to you.
If you do not have a Freeman Outfitters account or you do not see your order online, you may call (866) 688-5191 to check the status of your order.

I forgot my password?

If you forgot your password, click on “My Account” at the top of the page. Click on “Forgot Your Password”, enter your email address and your password will be emailed to you.

If you do not have a Freeman Outfitters account or you need further help, you may call (866) 688-5191 or email customerservice@freemanoutfitters.com .

Can I change or add to my order after it has been submitted?

We strive to have your order delivered to you as soon as possible, so we begin processing it almost immediately after it is placed. Please be sure that you review your order carefully before clicking the final submit button.

To inquire as to whether any changes, additions or cancels can be made, you may contact us at (866) 688-5191 .

What kind of payments do you accept?

We accept all major credit cards. Visa, MasterCard & Discover. You may also pay by check or money order. When choosing your payment method choose “Check/Money Order”. We will ship your order once we receive your payment. Mail all checks or money orders to Freeman Outfitters, 235 W. Old Julian Hwy, Ramona, CA 92065.

What is your privacy policy?

Freeman Outfitters and our affiliated companies take the privacy and security of our customers very seriously. Please click here to review our Privacy Policy.

Do you accept SPECIAL ORDERS?

Yes we do! If there is something you want and we don’t have it on our website send us an email to customerservice@freemanoutfitters.com with as much information that you can provide. We will search for your product and get back to you within 24-48 hours. At that time we will let you know the availability and price.

* Due to manufacturers’ requirements and/or restrictions, we may not be able to fulfill all requests.

Is your website secure to order from?

Yes. This is taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that the Freeman
Outfitters website uses to communicate with secure browsers like Internet Explorer. Having our servers secured
allows the browsers to encrypt the information you send in a way that is extremely difficult for anyone else to decode.
If your browser does not support secure transactions you will not be able to complete the checkout process.

What are your shipping policies?

For “Standard Shipping” Please allow 3 to 6 business days for delivery. If your item is back ordered, you will receive an email letting you know when it has shipped. We offer shipping though USPS and UPS. If you want a tracking number, please select UPS.
Options may vary based on item and destination. Some items require additional shipping time. Please refer to the individual product pages for details on estimated delivery dates for special order or out of stock items.

*Weekends and holidays will delay shipment. Shipping and handling charges are subject to change without notice.

Same Day Shipping: If ordered before 10:00AM CST, guarantees same business day shipping. Monday thru Friday. No Sunday or Holiday Delivery.

Some Restrictions Apply
1. Carrier cannot deliver to a P.O. Box; therefore a street address must be entered for proper delivery.
2. Some items require an additional shipping charge due to quantity ordered, size or weight. Additional shipping charges will be shown in the shopping cart and added to your total.
3. Hazardous Items: A hazardous charge may be applied for ground shipping on select items. All ammunition shipped by air will have a hazardous shipping charge applied to that order. In most cases ammunition shipped UPS ground will NOT have a hazardous shipping charge.
4. Please allow 1-2 weeks for orders shipped to Alaska or Hawaii.
5. No International orders.

Are some items restricted from shipping by certain carriers or to certain locations?

Shipping Restrictions:

1. Carrier can not deliver to a P.O. Box; therefore a street address must be entered for proper delivery.
2. Some items require an additional shipping charge due to quantity ordered, size or weight. Additional shipping
charges will be shown in your shopping cart and added to your total.
3. Hazardous merchandise cannot be shipped by air. A hazardous charge may be applied for ground shipping.
5. Please allow 1-2 weeks for orders shipped to Alaska or Hawaii.
6. Many cities and states prohibit certain products and you must be in compliance with local laws.These products include, but are not limited to firearms, ammunition, high capacity magazines (per-ban and law enforcement only), knives, air guns, and other terms. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal-restrictions and are in compliance with all local, state and federal laws. All products we sell are for adult use only. Unless specified. Check all local laws before placing your order.

Returns/Exchanges?

Please read our return policy below for all the details and how to return your purchase:

We stand behind our products and want you to be 100% satisfied. If you are not completely satisfied for any reason, please return your merchandise within 30 days for a full refund or exchange. We will apply your refund, less shipping and handling to the original form of payment. If you would prefer an exchange, call Customer Service at (866) 688-5191. For a Fast Exchange we can place an order for your new item right away. We’ll need to charge you the purchase price, but we’ll waive the shipping and handling charge for the new item. Once we receive your return, we’ll credit you for the cost of the original item. The following exceptions do apply:

Return/Exchange policy

Items in ‘NEW’ condition may be returned for exchange or credit. For a more prompt exchange/refund, please keep your invoice & call (866) 688-5191  to receive a Return Authorization Number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

  • Return in original packaging (in NEW condition).
  • Approved Return Authorization Number
  • Return to us within (30) days.
  • Copy of invoice enclosed with merchandise.
  • Enclose a brief letter of explanation.
  • All shipping for returns must be prepaid.
  • No COD’s accepted.
  • Firearms, ammunition, powders, and primers cannot be returned due to safety regulations.

Once you have contacted us by either phone at (866) 688-5191 or by email at customerservice@freemanoutfitters.com you will receive a response within 24hrs letting you know if we can accept your return. If we CAN accept your return we will issue you a Return Authorization Number at that time along with the proper address to send your return.

Items returned without a receipt will be processed at the lowest sale price, plus applicable sales tax. Items may be exchanged for the same product or returned for merchandise credit in the form of a gift card only.

What is “NEW CONDITION” (Returns)?

All products must be in new, unopened condition if it is being returned to Freeman Outfitters.

Examples of new, unopened products:
– A piece of clothing that still has the tags attached and/or has not been worn
– A shotgun that has not yet been pieced together
– A tree stand that has not been assembled

Examples of products that Freeman Outfitters will refuse:
– A boot with mud on it (has been worn outside)
– A rifle scope that has been mounted to a firearm
– A Leupold optic without the shrink-wrap around the original box
– Any bubble-packed item that has been opened

Refused items will be shipped directly back to you, and will not be credited. You will also be charged the return freight costs.  For this reason, it is important to understand the condition of your products before returning products.

How can I tell if an item is out of stock?

 Our purchasing department is excellent at what they do and keep back orders to a minimum for your convenience.  However, there will be times when a back order happens and you will not want to wait.  We encourage you to contact us about the order.  Customer satisfaction is our number one goal and we will do everything we can to fulfill your order.

The quantity in stock is listed next to every product we sell. If you order an item that is not in stock it will be back ordered. Back ordered items can generally take 2-4 weeks to receive from the manufacturer.

Ammunition: If the ammo you are wanting to order is out of stock please contact us at (866) 688-5191 to get an accurate ETA.

Gun Safes & Special Orders: Call for estimated ETA.

If you are unsatisfied with the estimated time of delivery, please contact customer service at (866) 688-5191 so that we can do our best to accommodate you by either providing you with a refund, or offering a comparable product.

Do you backorder out of stock merchandise?

Yes we do back order out of stock merchandise. The quantity in stock is listed next to every product we sell. If you order an item that is not in stock it will be back ordered. Back ordered items can generally take 2-4 weeks to receive from the manufacturer.

Ammunition: If the ammo you are wanting to order is out of stock please contact us at (866) 688-5191 to get an accurate ETA.

Gun Safes & Special Orders: Call for estimated ETA.

If you are unsatisfied with the estimated time of delivery, please contact customer service at (866) 688-5191 so that we can do our best to accommodate you by either providing you with a refund, or offering a comparable product.

Will my credit card be charged if an item is backordered?

Your card will be charged when the order has been placed. You will receive an email shortly after placing your order with the approximate shipping time and if any items have been back ordered. We will do our best to give you an approximate time of delivery. If you are not satisfied with the estimated delivery date, please call our customer service line at (866) 688-5191 to cancel the order for that item or items. We will issue a credit at that time and will send you a confirmation email.

How do I return an item shipped to me directly from the manufacturer?

Call customer service at (866) 688-5191 to process your return or exchange. You will be given further instructions as to how to return your item at that time. If you ship your return back to us, or to the manufacturer without notifying us, your return may be delayed or lost. To return or exchange an item delivered by freight, please call. We will arrange the return shipment with a freight company. Please view our return policy by clicking here.

What are the advantages to creating a Freeman Outfitters account?

When you create a Freeman Outfitters account, you have access to some great features:

  • Faster Checkout
  • Order Tracking/History
  • Receive Special Promotional Codes

In order to create an account, you may do so by clicking on “My Account” then click on “Create an Account”. You can also create an account during checkout.

Warranties

  • All warranties are provided by the products original manufacturer. Please refer to the documentation that arrives with your product for manufacturer warranties.

Sales Tax

State sales tax is applied to all products shipped to California. Customers not residing in California are responsible for any applicable sales or usage taxes for their state.

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Brian is the founder of Freeman Outfitters. He is passionate about hunting, the 2nd Amendment, protecting our families & our country "Like" our facebook page & join us now.

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